Returns

Returns

Satisfaction with your 24Kae jewelry is important to us. Are you not completely satisfied with your purchase? No problem, 24Kae applies a return period of 14 days after receiving the order.

UPDATE: DUE TO THE HOLIDAYS WE ARE EXTENDING OUR RETURN PERIOD. ALL ORDERS PLACED TILL THE 26th OF DECEMBER 2021 CAN BE RETURNED TILL THE 15th OF JANUARY 2022.

You can return the item for free within this period. In order to be reimbursed for your purchase, we kindly ask you to return the product in its original condition and packaging. The item may not have been worn.

If you have any further questions about the return process, please contact us at info@24-kae.com or call +31(0)639027101.

How can I return an item?
Do you want to return an item? You can register your return online via this return registration link, after which you can drop off the shipment for free at a PostNL service point.

You can register the return with the simple steps below:

  1. Register the return using your tracking code and zip code.
  2. Enter a reason for return.
  3. Select a PostNL service point.
  4. Confirm the return.
  5. Print the label and attach it to the box/package.
  6. Make sure to add the original packing slip within the box/package. This is important so we can process your return correctly. 
  7. Drop off the package at your selected PostNL service point. Please keep the proof of shipment until the refund is made.

Where can I drop off my return shipment?
For returns from the Netherlands: you can drop off the package with the item you want to return for free at a PostNL service point. When you return the package, you will receive a shipping confirmation with a Track & Trace code that you can use to track the package. Please keep this code until you receive a message from us confirming the return of the package.

You can also return via another carrier, but then the costs for returning are for your own account.

For returns outside the Netherlands: you can take your package with you to a post office that sends international shipments. Please note that the shipping costs for returns outside the Netherlands are not covered by 24Kae.

How soon will I be refunded after returning?
As soon as we have processed your return shipment, you will receive a message from us confirming the return of your package. We will refund the entire purchase amount as soon as possible, but no later than 14 days after processing your return. However, we may withhold a refund until we have received the products, or until you have demonstrated that you have sent them.

The purchase amount will be refunded with the same payment method that you made the purchase with (as far as technically possible).

Within what period can I return an item?
You have the right to withdraw from the purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We ask you to return the goods to us as soon as possible and no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Can I use the right of withdrawal?
If you exercise your right of withdrawal, the product will be returned to us in its original condition and packaging (if reasonably possible). Make sure to return the complete product, with all accessories and supplies. If something is missing, we may charge you for any replacement costs. You can find the European model withdrawal form here, at the bottom of our ‘Terms of Use’ page.