All 24Kae jewelry is made of Sterling silver and has been put together for you with the greatest care. To keep your jewelry in the best possible condition, there are a number of things you can take into account;

- We advise to store your 24Kae jewelry where it cannot be easily scratched or damaged. When storing your 24Kae jewelry, we also recommend that it should not be able to scratch against any other jewelry.

- In order to keep your 24Kae jewelry looking beautiful, polish it regularly with a soft cloth. Cleaning can be done with a soft toothbrush, water and a little mild detergent. After polishing, rinse the jewelry well with water and dry with a soft cloth. Never clean your jewelry with chemicals or a hard polishing cloth.

- Discoloration of the silver is, to a certain extent, determined by the type of skin on which the jewelry is worn and the use of cosmetics. For example, it is advisable to wait with putting on the jewelry until after all lotions and perfume have been absorbed into the skin.

- We advise you to always take off your jewelry when, for example, you are going to exercise, shower, swim, clean, etc. This way, you ensure that your jewelry lasts as long as possible.

Unfortunately, 24Kae cannot guarantee that the 18 karat gold plating of our jewelry will last forever. Gold-plated jewelry is naturally more fragile and may lose color over time. The speed at which this color fades depends on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH value of the person's skin.

Our jewelry is made of 925 sterling silver, and the gold-colored items are plated with 18 karat gold. This means there is a layer of gold over the silver.

Unfortunately, 24Kae cannot guarantee that the 18 karat gold plating of our jewelry will last forever. Gold-plated jewelry is naturally more fragile and may lose color over time. The speed at which this color fades depends on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH value of the person's skin.

We advise you to always take off your jewelry when, for example, you are going to exercise, shower, swim, clean, etc. This way, you ensure that your jewelry lasts as long as possible

Our jewelry is gold plated, not solid gold. Every item is made of 925 sterling silver, and the gold-colored items are plated with 18 karat gold. This means there is a layer of gold over the silver.

Unfortunately, 24Kae cannot guarantee that the 18 karat gold plating of our jewelry will last forever. Gold-plated jewelry is naturally more fragile and may lose color over time. The speed at which this color fades depends on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH value of the person's skin.

We advise you to always take off your jewelry when, for example, you are going to exercise, shower, swim, clean, etc. This way, you ensure that your jewelry lasts as long as possible

Our jewelry is made of 925 sterling silver, and the gold-colored items are plated with 18 karat gold. This means there is a layer of gold over the silver.

Unfortunately, 24Kae cannot guarantee that the 18 karat gold plating of our jewelry will last forever. Gold-plated jewelry is naturally more fragile and may lose color over time. The speed at which this color fades depends on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH value of the person's skin.

We advise you to always take off your jewelry when, for example, you are going to exercise, shower, swim, clean, etc. This way, you ensure that your jewelry lasts as long as possible

Rhodium plating is a plating method used in jewelry that consists of 925 Sterling silver with rhodium to maintain the jewelry’s shine. This makes rhodium-plated silver a more expensive precious material than the normal 925 silver alone.

Cubic Zirconia
Most of the stones used in 24Kae jewelry are Cubic Zirconia. This is a nano stone, with qualties similar to naturel stones. Zirconium is relatively hard, 8 on the Mohs scale (for diamonds it is 10) and has triple-A quality and clarity. Cubic Zirconia is available in the different beige shades of 24Kae.

Pearls with a synthetic crystal core
24Kae mainly uses pearls with a synthetic crystal core in the various jewelry. These pearls boast the quality of a crystal core combined with the beauty of a pearl coating, giving the pearls a perfect, silky smooth surface. The weight of these pearls is comparable to real or cultured pearls, but what is especially nice is that these pearls are less sensitive to scratches or color change.

24Kae jewelry is guaranteed for a period of 6 months, for damage and / or defects caused by fair wear and tear. From the date of purchase, the jewelry is guaranteed for a period of 24 months, against manufacturing errors irrespective of the country of purchase. Your 24Kae jewelry items will be repaired or replaced free of charge, provided that the fault falls within the terms of guarantee. If the jewelry is repaired by third parties, the jewelry can’t be returned. This guarantee does not detract from the rights and claims of the consumer provided by applicable national law.

Every item will be automatically shipped in our linen 24Kae pouch.

If you prefer a 24kae giftbox, you can check the box in the shopping cart and select the packaging of your choice. We provide luxurious pakacing to offer a special gift experience.

Do you want to return an item? You can register your return online via this return registration link, after which you can drop off the shipment at a PostNL service point.

You can register the return with the simple steps below:

1. Register the return using your tracking code and zip code.
2. Enter a reason for return.
3. Select a PostNL service point.
4. Confirm the return.
5. Print the label and attach it to the box/package.
6. Make sure to add the original packing slip within the box/package. This is important so we can process your return correctly.
7. Drop off the package at your selected PostNL service point. Please keep the proof of shipment until the refund is made.

If you want to register your return through our online registration link make sure to fill in your Track & Trace code in combination with your zipcode. The Track & Trace code was send to you when your order was on its way to you.

For returns from the Netherlands: you can drop off the package with the item you want to return at a PostNL service point. When you return the package, you will receive a shipping confirmation with a Track & Trace code that you can use to track the package. Please keep this code until you receive a message from us confirming the return of the package.

You can also return via another carrier, but then the costs for returning are for your own account.

For returns outside the Netherlands: you can take your package with you to a post office that sends international shipments. Please note that the shipping costs for returns outside the Netherlands are not covered by 24Kae.

As soon as we have processed your return shipment, you will receive a message from us confirming the return of your package. We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after processing your return. However, we may withhold a refund until we have received the products, or until you have demonstrated that you have sent them.

You have the right to withdraw from the purchase within 14 days without providing
any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We ask you to return the goods to us as soon as possible and no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

If you exercise your right of withdrawal, the product will be returned to us in its original condition and packaging (if reasonably possible). Make sure to return the complete product, with all accessories and supplies. If something is missing, we may charge you for any replacement costs. You can find the European model withdrawal form here, at the bottom of our ‘Terms of Use’ page.

We ship to the Netherlands, Luxembourg, Belgium, Germany, France, Spain, Portugal, Italy, Austria, Finland, Sweden, Denmark, Ireland, Czech Republic, Poland, Hungary, Slovenia and Slovakia.

If you order before 15:00 your order will be delivered to you within two business days (within the Netherlands) with PostNL. This may vary a bit depending on the carrier. We will do our very best to process and ship your orders as soon as possible.

Shipping within the Netherlands will be €3,95. It will be free of charge on orders above €50. Outside the Netherlands we have different shipping costs, depending on the country you want to ship to. It will be free of charge above a certain amount here as well, also depending on your country. For information about this, check out our shipping page.

You will be able to shop at 24Kae when you live in: the Netherlands, Luxembourg, Belgium, Germany, France, Spain, Portugal, Italy, Austria, Finland, Sweden, Denmark, Ireland, Czech Republic, Poland, Hungary, Slovenia and Slovakia. Other EU countries and other continents will hopefully be added to the list soon, depending on your enthusiasm!

The items are all true to size. We have a size chart to help you find the size you need. For the rings we also have special instructions on the product pages on how to find the perfect size.

The 24Kae rings are available in 7 different sizes. Sizing starts from size 48 and goes up to size 60. We have a size chart to help you find your size!

The bracelets vary in size between 18-20 cm. It is possible to adjust the length with the extension piece. On each product page you will find more information about sizes for each specific item.

All sizes of the 24Kae necklaces are described in the product description. We have different lengths. The shortest necklace is 42 cm and the longest is 70 cm. Some necklaces have an extension piece of 5 centimeters so the necklace can be adjusted to the desired length.

Yes you can! When your beloved item is out of stock, you see a 'notify me' button. There you enter your e-mail address, and as soon as the item is back in stock you will receive a message!

This is a possibility! If you would like to sell 24Kae at your store, please contact the following for more information:

For The Netherlands: 24kae@vensonamsterdam.com 
For Belgium/ Luxembourg: info@be-so.be

The different ways to complete the payment for your order are via iDeal, Klarna, Bancontact, Credit Card (VISA, MasterCard or American Express) or Paypal.

IDEAL

The following banks are affiliated, for example: ABN AMRO, ING, Rabobank, ASN Bank, RegioBank, Van Lanschot Bankiers or SNS Bank. iDEAL is safe, fast and easy!

Bancontact

As a Belgian consumer, you can pay with Bancontact. This is the online payment system developed by the joint banks in Belgium. These are Belfius, BNP Paribas, ING, FINTRO, KBC, CBC, AXA bank, VDK Spaarbank and RecordBank. With Bancontact you can immediately pay for your order in a trusted payment environment. After completing the payment you will automatically be returned to our homepage.

Credit card

You can pay with your Visa and Mastercard credit card. During payment you will be asked for your CVC code. You will find this 3-digit code on the back of your credit card, these are the last 3 digits. This code is an additional security check.

PayPal 

If you choose to pay via PayPal, you will be immediately redirected to the PayPal website after ordering. You can sign up for a new account here or log in with your existing PayPal username and confirm the payment. You will receive an order confirmation from us after payment.

Klarna

With 'Pay later' you pay for your order afterwards once you have received it and decided to keep it. Paying afterwards with Klarna is safe and easy. The payment details for your purchase can be found on the invoice you receive from us. Payment is made via Klarna.