Shipping
Shipping
|
Country |
Shipping costs |
|
The Netherlands |
€3,95 (free on orders above €50) |
|
Luxembourg |
€8,95 (free on orders above €150) |
|
Belgium |
€4,95 (free on orders above €150) |
|
Germany |
€6,95 (free on orders above €150) |
|
France |
€8,95 (free on orders above €150) |
|
Spain |
€14,95 (free on orders above €150) |
|
Portugal |
€14,95 (free on orders above €150) |
|
Italy |
€8,95 (free on orders above €150) |
| Austria |
€8,95 (free on orders above €150) |
| Finland |
€14,95 (free on orders above €150) |
| Sweden |
€14,95 (free on orders above €150) |
| Denmark |
€14,95 (free on orders above €150) |
| Ireland |
€14,95 (free on orders above €150) |
| Czech Republic |
€14,95 (free on orders above €150) |
| Poland |
€14,95 (free on orders above €150) |
| Hungary |
€14,95 (free on orders above €150) |
| Slovenia |
€14,95 (free on orders above €150) |
| Slovakia |
€14,95 (free on orders above €150) |
Delivery in the Netherlands
Orders above €50 are delivered free of charge within the Netherlands by PostNL. For orders under €50 shipping will cost €3,95. If you place an order before 15:00 on working days, your order will be delivered within two business days by PostNL.
Delivery Belgium
Your order will be delivered for €4,95 to Belgium. Orders above €150 will be delivered free of charge. Delivery to Belgium takes approximately three working days.
General delivery information
When your order has been shipped, you will receive an e-mail confirmation with a Track & Trace code. If you want to follow the status of the shipment of your package, you can use this code on the Track & Trace page of PostNL.
If you receive the message “No reports have been found for this combination”, PostNL may not have processed the Track & Trace code yet. In that case, you can request the status of the shipment of your package the next working day.
If you have not received your order two working days after the dispatch notification and are still seeing this message, please contact our customer service and we will be happy to help you.
Not at home on the first delivery attempt?
Then the postman will try to deliver your package to the neighbors. If this does not work, the delivery person will leave a card with a "not at home code". With this code you can choose a new delivery time yourself. This is possible until 10 PM. If you do not select a new delivery time, PostNL will usually visit you again on the next delivery day (Monday to Saturday). It may also be the case that the package is taken directly to a PostNL location during the second delivery attempt.
Not at home for the second delivery attempt?
The delivery person will leave a card for you that states where you can pick up your package. You can also find this information on Track & Trace and in the PostNL app.
Parcel delivered to a PostNL-location?
Your package will be kept at the PostNL-location for two weeks. After this period the package will be returned to the sender.